Effective Collection Management And Strategies

SEMINAR TITLE: Effective Collection Management and Strategies
DATE: July 26, 2011
TIME: 9:00 am - 4:00 pm
VENUE: Unit 201 Richbelt Tower, 17 Annapolis St., Greenhills, San Juan City, Metro Manila
 
ORGANIZER: BUSINESS COACH, INC.
 
About the Seminar
 
Overview
 
The success or failure of a collection transaction can be determined in as little as 5 minutes. If a collector knows the right strategy in approaching a client, a successful collection is accomplished in a few minutes. However, if a collector has not been taught the proper skills, hours and even days can be wasted in a futile attempt to collect.
 
 Collecting without having the adequate negotiation skills simply results in loss: loss of income, loss of time and loss of opportunity. Even an understanding of negotiations but without the appropriate collection skills would have the same result. Collection specialists, armed with proper training and developed skills, will lead to high recovery rates and greater profit margins every company desires.
 
 The seminar contains very relevant and practical scenarios on collection and negotiation and is designed to challenge the creativity and resourcefulness of collection specialists. It can be used to train new collectors and at the same time serve as a refresher course for the more experienced workers. This program is highly recommended for any company or individual involved in the collections business.
 
Objectives
 •To learn the most efficient means of successful transacting
 •To get a comprehensive background on collections and the basics of recovery management
 •To enhance the company’s recovery policies
 •To develop employee skills in negotiating and probing
 
Who Should Participate
 • Companies involved in the collection industry, small & medium-scale business owners, individuals or groups concerned with debt-collection
 
Key Topics
 •Overview of debt collection
 • Collection goal : Recovery Management = Excellent Customer Service
 •The “who” and “how” of collections
 •Profiling a collection specialist
 •Do’s and dont’s of collections
 •Planning and preparation
 •Collection style and personality over the phone
 •The sound of your voice
 •How to make effective calls
 •Handling different types of customers
 •Probing
 •Enhancing negotiation skills
 •Effective account handling
 •Strategies in regrouping
 •Overcoming objections
 •Productivity assessment – evaluating performance
 •Team or individual exercises to develop strengths, address weaknesses and practice learnt techniques

 
SEMINAR FEE: Php 3,000.00 per person (inclusive of snacks, lunch, drinks, handouts, seminar kit, certificate of attendance)
DISCOUNT: 10% Discount if FULL AMOUNT is paid at least five (5) days before the event.
RESERVATION: Phone reservation is required. Please call telephone 727-5628, 727-8860, or 496-6949.
SCHEDULE: Schedule may change without prior notice. Please call to confirm seminar schedule.