Business Process Outsourcing Management

Business Process Outsourcing Management

August 3-5, 2011 | EITSC Training Hub, Makati City

 OVERVIEW

This 3-day seminar will focus on  how to improve the processes of service delivery by having an better understanding of the BPO operations and by learning to use tools that will impact the company.

ACTIVITIES

Lecture and class discussions; case studies; video presentations and Business Process Outsourcing Management Cost Analysis

BENEFITS

1. Appreciate the present BPO industry situation in the   Philippines
2. Understand the BPOM concepts and types of outsourcing
3. Apply various assessment techniques for internal and external BPO environments
4. Understand the concepts and applications of BPO negotiation and contract management practices

WHO SHOULD ATTEND

Call center and other BPO managers and staff and entrepreneurs venturing to outsourcing business

COURSE OUTLINE

Fundamentals of Business Process Outsourcing

I. Introduction to Business Process Outsourcing

1.0        What is Outsourcing?   

1.1        Factors Driving the Need to Outsource

1.2        Types of Outsourcing   

 II. Strategic Assessment         

2.0        A General Overview of the Elements of Strategic Assessment    

2.1        Four Elements of Strategic Assessment:  Business-Value Assessment   

2.2        Four Elements of Strategic Assessment:  Operational Assessment         

2.3        Four Elements of Strategic Assessment: Financial Assessment  

2.4        Four Elements of Strategic Assessment: Risk Assessment

2.5        Managing Risks

2.6        Needs Analysis

2.7        Benchmarking  

2.8        Outsourcing Strategies 

2.9        Defining the Needs       

 III. Vendor Assessment          

3.0        The Process of Vendor Assessment     

3.1        Negotiation and Contract Management

3.2        Types of Outsourcing Contract 

3.3        Components of the Outsourcing Contract          

 IV. Project Initiation and Project Transition    

4.0        Critical Issues in Project Initiation          

4.1        Project Transition         

 V.  Managing the Relationship           

5.0        Continuing, Modifying or Terminating the Arrangement

5.1        Events that call for Evaluation   

5.2        Modification or Termination of the Existing Contract

VI. Looking Forward

SEMINAR INVESTMENT

Regular:      PhP 14,850.00 | Early Bird:   PhP 13,365.00**

**Complete your registration two (2) weeks before the seminar  to avail of the early bird rate.

For details, please contact us at tel no. 845-1324 local 224 or fax no. 759-2247 and look for Joana Narciso  ( joana@eitsc.com ).