Customer Service Innovation With Francis J. Kong And Merril Yu

When was the last time you ate out or shopped at your favorite store, and you were so impressed that you just had to tell other people about your experience?  That's the "WOW Experience."  If your customers don't leave with a WOW Experience, you can almost be sure that they'll leave at the first sign of a better offer elsewhere.

It's not enough to have satisfied customers.  You need to find ways to WOW your customers.  You need to INNOVATE.

Attend Customer Service Innovation and learn from experts Francis J. Kong and Merril F. Yu on November 9, 2011. 

Learning Investment

October Rate: P4, 577 + VAT

November Rate: P4, 977 + VAT

Walk-in Rate: P5, 977 + VAT

Call 687 - 2614 and look for Krisselle