Managing Customer Service

Satisfying customers is not as easy as it used to be, especially in this highly-competitive environment.  We need to impress and delight them at every point of contact.  To do this, our people’s customer service needs to positively – and not negatively – stand out. 

More importantly, our people need a good leader, manager, or supervisor to satisfy customers.  After all, people will follow to the extent they are led.  Managers and supervisors need to walk the talk of excellent service before they pass this on to their people.

With Guthrie-Jensen’s Managing Customer Service Program, you and your colleagues will be able to

- Create and manage a customer-focused team using the Five Crucial Leadership Fundamentals.

-  Ensure customer loyalty in today’s competitive environment.

-  Go beyond frontline behavior and practice service management.

-  Set and implement service standards for customer contact points.

- Develop the right mindset that leaders need in a customer-centric organization.

-  Develop a service culture through service management.

Develop leaders to develop the whole team.  Get more loyal customers with our Managing Customer Service seminar!

To register and know more about our special offers, call us today at 816-1610, 892-7041, or 894-0445 and look for Diane, Caroline, Ace, or Tessa. Or email us at pubsem@guthriejensen.com

We can also customize this and other programs to meet the specific needs of your organization through In-House Training.

(Schedule may change without prior notice)