Customer Service Training

SEMINAR TITLE: Customer Service Training
DATE: December 8, 2011
TIME: 9:00 am – 4:00 pm
VENUE: Suite 201 Richbelt Tower, 17 Annapolis St., Greenhills, San Juan City, Metro Manila
 
This seminar is packed with activities that will create a lasting impact on the participants. Customer service skills will be readily absorbed with the lively interaction filled presentation.
 
OBJECTIVES:
 
• To understand the nature of Customer Service and its vital role in a company
• To identify the most common customers’ expectations and ways to exceed them
• To learn guiding principles that transform customer satisfaction to CUSTOMER DELIGHT
 
KEY TOPICS:
 
• Customer service defined
• Importance of customer care
• Types of customers and their expectations
• Meet and greet techniques
• Handling customer complaints professionally
• Customer delight and loyalty
• Workshop
 
SEMINAR FEE: Php 3,000.00 per person (inclusive of snacks, lunch, drinks, seminar kit, handouts, certificate of attendance)
DISCOUNT: 10% Discount if FULL AMOUNT is paid at least five (5) days before the event.
SCHEDULE: Schedule may change without prior notice. Please call to confirm seminar schedule.

Business Seminars for 2011 by BusinessCoach, Inc

Human Resource Management and Training
Performance Management System - January 7, 2012 (Php 3,000)
Competitive Selling Techniques - December 1, 2011 (Php 3,000)
Basic Leadership Training - November 23, 2011 (Php 3,000)
Personality Development - December 6, 2011 (Php 3,000)
Time Management - February 11, 2012 (Php 3,000)
Customer Service Training - December 8, 2011 (Php 3,000)
Human Resource Management Training - October 24, 2011 (Php 3,000)
Business Etiquette Training – November 17, 2011 (Php 3,000)
Basic Supervisory Skills Training - November 19, 2011 (Php 3,000)
How to Implement 5S in the Workplace - November 21, 2011 (Php 3,000)
Telephone Skills Training – November 24, 2011 (Php 3,000)
Training the Trainers – November 22, 2011 (Php 3,000)
How to Compute Salaries, Wages and Benefits - November 26, 2011 (Php 3,000)
Labor Laws for Entrepreneurs and Managers - January 14, 2011 (Php 3,000)
Records and Filing Management - November 29, 2011 (Php 3,000)
Effective Business Writing - December 1, 2011 (Php 3,000)
Competency-Based Salary Structure Design - October 5, 2011 (Php 3,000)
Project Management Fundamentals - November 29, 2011 (Php 3,000)
Training Needs Analysis - October 10, 2011 (Php 3,000)
How to Make a Newsletter - November 23, 2011 (Php 3,000)

Logistics
Purchasing Management - December 2, 2011 (Php 3,000)
Effective Warehouse and Inventory Management - December 9, 2011 (Php 3,000)
Supply Chain Management - December 15-16, 2011 (Php 6,000)
Production and Operations Management Fundamentals - January 11, 2012 (Php 3,000)

Business Process
How to Import: Procedures and Documentation - December 8-9, 2011 (Php 6,000)
Internet Marketing Seminar - December 5, 2011 (Php 3,000)
Bookkeeping and Basic Accounting for Non-Accountants - November 23-24, 2011 (Php 6,000)
Current Good Manufacturing Practices (cGMP) - November 25, 2011 (Php 3,000)
Food Safety (Basic Training on HACCP) - December 21, 2011 (Php 3,000)
Business Taxation - December 12-13, 2011 (Php 6,000)
Effective Collection Management and Strategies - December 16, 2011 (Php 3,000)
Franchising a Business - November 23, 2011 (Php 3,000)
How to Export Products - January 25, 2012 (Php 3,000)

Arts and Crafts
How to Make Elegant Beaded Jewelry - November 8, 2011 (Php 3,000)
Gift Wrapping, Gift Basket and Ribbon Making - December 6, 2011 (Php 3,000)
Bookbinding Techniques and Procedures - November 22, 2011 (Php 3,000)

Events and Party Needs Business
How to Start a Balloon and Party Needs Business - December 8, 2011 (Php 3,000)
How to Start a Balloon and Party Needs Business (Advanced) - December 7, 2011 (Php 3,000)
Wedding and Debut Planning and Coordination - December 14, 2011 (Php 3,000)

Food Business
Starting a Meat Shop Business - December 9, 2011 (Php 3,000)
Starting a Catering Business - December 3, 2011 (Php 3,000)
Starting a Food cart Business - December 7, 2011 (Php 3,000)
Starting a Pizza Restaurant Business - December 14, 2011 (Php 3,000)
Starting a Quick Service Restaurant - November 18, 2011 (Php 3,000)
How to be a Canteen Concessionaire - November 19, 2011 (Php 3,000)
How to Plan and Operate a Restaurant - November 26, 2011 (Php 3,000)
Starting a Coffee Shop Business with Barista training - November 21, 2011 (Php 3,000)

Health and Wellness
Starting a Drugstore Business - November 28, 2011 (Php 3,000)
Starting a Spa Business - November 25, 2011 (Php 3,000)

Money Business
How to Invest in the Stock Market - December 5, 2011 (Php 3,000)
How to Start a Money Changing Business - December 13-14, 2011 (Php 6,000)
Starting a Money Changer, Pawnshop and Remittance Center- Nov. 18-19, 2011 (Php 6,000)
How to Start a Micro-Lending Business - December 3, 2011 (Php 3,000)

Real Estate Business
Apartment and Commercial Stall Rental Business - December 2, 2011 (Php 3,000)
How to Buy and Sell Real Estate Properties - December 1, 2011 (Php 3,000)
Real Estate Marketing Seminar - November 24, 2011 (Php 3,000)
Building and Property Management - November 26, 2011 (Php 3,000)

Others
How to Start and Operate a Printing Press - December 2, 2011 (Php 3,000)
How to Start and Manage a Manpower Agency - December 3, 2011 (Php 3,000)
Starting an Internet Cafe Business - December 7, 2011 (Php 3,000)
Starting a Janitorial Services Business - December 10, 2011 (Php 3,000)
Starting a Travel and Tour Business - December 6, 2011 (Php 3,000)
How to Start and Operate a Laundry Business - November 18, 2011 (Php 3,000)
Starting a School and Office Supplies Store - November 25, 2011 (Php 3,000)
Starting a Preschool or Day Care Center - November 28, 2011 (Php 3,000)
Starting a Petshop Business - November 28, 2011 (Php 3,000)
Starting a Silk Screen Printing Business - December 5, 2011 (Php 3,000)
Starting a Corporate Giveaways and Souvenir Items Business - November 21, 2011 (Php 3,000)
Starting an Executive Search Business - October 22, 2011 (Php 3,000)
Starting a Water Refilling Station Business - November 22, 2011 (Php 3,000)

Call 727-5628/727-8860/496-6949 or email businesscoachphil@gmail.com for more details. Visit our website atwww.businesscoachphil.com.