Effective Collection Management And Strategies

SEMINAR TITLE: Effective Collection Management and Strategies
DATE: December 16, 2011
TIME: 9:00 am - 4:00 pm
VENUE: Unit 201 Richbelt Tower, 17 Annapolis St., Greenhills, San Juan City, Metro Manila
 
ORGANIZER: BUSINESS COACH, INC.
 
Overview
 
The success or failure of a collection transaction can be determined in as little as 5 minutes. If a collector knows the right strategy in approaching a client, a successful collection is accomplished in a few minutes. However, if a collector has not been taught the proper skills, hours and even days can be wasted in a futile attempt to collect.
 
 Collecting without having the adequate negotiation skills simply results in loss: loss of income, loss of time and loss of opportunity. Even an understanding of negotiations but without the appropriate collection skills would have the same result. Collection specialists, armed with proper training and developed skills, will lead to high recovery rates and greater profit margins every company desires.
 
 The seminar contains very relevant and practical scenarios on collection and negotiation and is designed to challenge the creativity and resourcefulness of collection specialists. It can be used to train new collectors and at the same time serve as a refresher course for the more experienced workers. This program is highly recommended for any company or individual involved in the collection of bad debts.
 
Objectives
 •To learn the most efficient means of successful transacting
 •To get a comprehensive background on collections and the basics of recovery management
 •To enhance the company’s recovery policies
 •To develop employee skills in negotiating and probing
 
Who Should Participate
 • Companies involved in the collection industry, small & medium-scale business owners, individuals or groups concerned with debt-collection
 
Key Topics
 •Overview of debt collection
 • Collection goal : Recovery Management = Excellent Customer Service
 •The “who” and “how” of collections
 •Profiling a collection specialist
 •Do’s and dont’s of collections
 •Planning and preparation
 •Collection style and personality over the phone
 •The sound of your voice
 •How to make effective calls
 •Handling different types of customers
 •Probing
 •Enhancing negotiation skills
 •Effective account handling
 •Strategies in regrouping
 •Overcoming objections
 •Productivity assessment – evaluating performance
 •Team or individual exercises to develop strengths, address weaknesses and practice learnt techniques

 
SEMINAR FEE: Php 3,000.00 per person (inclusive of snacks, lunch, drinks, handouts, seminar kit, certificate of attendance)
DISCOUNT: 10% Discount if FULL AMOUNT is paid at least five (5) days before the event.
RESERVATION: Phone reservation is required. Please call telephone 727-5628, 727-8860, or 496-6949.
SCHEDULE: Schedule may change without prior notice. Please call to confirm seminar schedule.

 

Business Seminars for 2011 by BusinessCoach, Inc

Human Resource Management and Training
Performance Management System - January 7, 2012 (Php 3,000)
Competitive Selling Techniques - December 1, 2011 (Php 3,000)
Basic Leadership Training - November 23, 2011 (Php 3,000)
Personality Development - December 6, 2011 (Php 3,000)
Time Management - February 11, 2012 (Php 3,000)
Customer Service Training - December 8, 2011 (Php 3,000)
Human Resource Management Training - October 24, 2011 (Php 3,000)
Business Etiquette Training – November 17, 2011 (Php 3,000)
Basic Supervisory Skills Training - November 19, 2011 (Php 3,000)
How to Implement 5S in the Workplace - November 21, 2011 (Php 3,000)
Telephone Skills Training – November 24, 2011 (Php 3,000)
Training the Trainers – November 22, 2011 (Php 3,000)
How to Compute Salaries, Wages and Benefits - November 26, 2011 (Php 3,000)
Labor Laws for Entrepreneurs and Managers - January 14, 2011 (Php 3,000)
Records and Filing Management - November 29, 2011 (Php 3,000)
Effective Business Writing - December 1, 2011 (Php 3,000)
Competency-Based Salary Structure Design - October 5, 2011 (Php 3,000)
Project Management Fundamentals - November 29, 2011 (Php 3,000)
Training Needs Analysis - October 10, 2011 (Php 3,000)
How to Make a Newsletter - November 23, 2011 (Php 3,000)

Logistics
Purchasing Management - December 2, 2011 (Php 3,000)
Effective Warehouse and Inventory Management - December 9, 2011 (Php 3,000)
Supply Chain Management - December 15-16, 2011 (Php 6,000)
Production and Operations Management Fundamentals - January 11, 2012 (Php 3,000)

Business Process
How to Import: Procedures and Documentation - December 8-9, 2011 (Php 6,000)
Internet Marketing Seminar - December 5, 2011 (Php 3,000)
Bookkeeping and Basic Accounting for Non-Accountants - November 23-24, 2011 (Php 6,000)
Current Good Manufacturing Practices (cGMP) - November 25, 2011 (Php 3,000)
Food Safety (Basic Training on HACCP) - December 21, 2011 (Php 3,000)
Business Taxation - December 12-13, 2011 (Php 6,000)
Effective Collection Management and Strategies - December 16, 2011 (Php 3,000)
Franchising a Business - November 23, 2011 (Php 3,000)
How to Export Products - January 25, 2012 (Php 3,000)

Arts and Crafts
How to Make Elegant Beaded Jewelry - November 8, 2011 (Php 3,000)
Gift Wrapping, Gift Basket and Ribbon Making - December 6, 2011 (Php 3,000)
Bookbinding Techniques and Procedures - November 22, 2011 (Php 3,000)

Events and Party Needs Business
How to Start a Balloon and Party Needs Business - December 8, 2011 (Php 3,000)
How to Start a Balloon and Party Needs Business (Advanced) - December 7, 2011 (Php 3,000)
Wedding and Debut Planning and Coordination - December 14, 2011 (Php 3,000)

Food Business
Starting a Meat Shop Business - December 9, 2011 (Php 3,000)
Starting a Catering Business - December 3, 2011 (Php 3,000)
Starting a Food cart Business - December 7, 2011 (Php 3,000)
Starting a Pizza Restaurant Business - December 14, 2011 (Php 3,000)
Starting a Quick Service Restaurant - November 18, 2011 (Php 3,000)
How to be a Canteen Concessionaire - November 19, 2011 (Php 3,000)
How to Plan and Operate a Restaurant - November 26, 2011 (Php 3,000)
Starting a Coffee Shop Business with Barista training - November 21, 2011 (Php 3,000)

Health and Wellness
Starting a Drugstore Business - November 28, 2011 (Php 3,000)
Starting a Spa Business - November 25, 2011 (Php 3,000)

Money Business
How to Invest in the Stock Market - December 5, 2011 (Php 3,000)
How to Start a Money Changing Business - December 13-14, 2011 (Php 6,000)
Starting a Money Changer, Pawnshop and Remittance Center- Nov. 18-19, 2011 (Php 6,000)
How to Start a Micro-Lending Business - December 3, 2011 (Php 3,000)

Real Estate Business
Apartment and Commercial Stall Rental Business - December 2, 2011 (Php 3,000)
How to Buy and Sell Real Estate Properties - December 1, 2011 (Php 3,000)
Real Estate Marketing Seminar - November 24, 2011 (Php 3,000)
Building and Property Management - November 26, 2011 (Php 3,000)

Others
How to Start and Operate a Printing Press - December 2, 2011 (Php 3,000)
How to Start and Manage a Manpower Agency - December 3, 2011 (Php 3,000)
Starting an Internet Cafe Business - December 7, 2011 (Php 3,000)
Starting a Janitorial Services Business - December 10, 2011 (Php 3,000)
Starting a Travel and Tour Business - December 6, 2011 (Php 3,000)
How to Start and Operate a Laundry Business - November 18, 2011 (Php 3,000)
Starting a School and Office Supplies Store - November 25, 2011 (Php 3,000)
Starting a Preschool or Day Care Center - November 28, 2011 (Php 3,000)
Starting a Petshop Business - November 28, 2011 (Php 3,000)
Starting a Silk Screen Printing Business - December 5, 2011 (Php 3,000)
Starting a Corporate Giveaways and Souvenir Items Business - November 21, 2011 (Php 3,000)
Starting an Executive Search Business - October 22, 2011 (Php 3,000)
Starting a Water Refilling Station Business - November 22, 2011 (Php 3,000)

Call 727-5628/727-8860/496-6949 or email businesscoachphil@gmail.com for more details. Visit our website at www.businesscoachphil.com.