SEMINAR TITLE: Training for Receptionists
DATE: February 29, 2012
TIME: 9:00 am - 4:00 pm
VENUE: Unit 201 Richbelt Tower, 17 Annapolis St., Greenhills, San Juan City, Metro Manila
ORGANIZER: BusinessCoach Inc.

Overview
 
There is a barrage of visitors and job applicants at the reception. The lights on the switchboard are blinking. The fax machine is beeping. A gentleman from FedEx arrives with a delivery package. The receptionist or front desk staff has on his/her hands the big responsibility of creating an initial positive experience that will leave a lasting impression about the organization he/she represents. This one-day seminar will tackle effectiveness and efficiency scenarios and provide techniques for the participants to apply in their jobs. In addition to proper phone and message handling skills, learners will display courtesy, tact and diplomacy in their interactions with company visitors, job applicants, clients, suppliers, or patients.
 
Objectives
 
At the end of the program, the participants should be able to:
 
 • Describe the value of the receptionist’s job in the organization
 • Demonstrate behavior that reflect a professional image
 • Manage telephone communication with clarity and courtesy
 • Deal politely with dissatisfied or discourteous visitors, clients or employees
 • Manage waiting guests due to appointment delays or sudden cancellation
 • Create a personal development plan
 
Who Should Participate
 
• Receptionists
 • Office and support staff
 • Secretaries
 • Front desk staff
 • Information clerks
 
Key Topics
 
 I. The Receptionist: Understanding the Content of the Job
 
 An introductory discussion of the key responsibilities of the Receptionist will help check the jobholder’s appreciation and level of understanding of the value of the role.
 
 II. A Credible and Professional Image
 
 In this module, the participants will learn the characteristics of a polished and professional receptionist. A portion of the module will highlight behavior and habits that can destroy the receptionist’s image and that of the organization.
 
 III. Handling Calls Effectively
 
 As in personal interactions, it is important to project a positive image in telephone conversations. The participants will learn the use of proper phrases and greetings that convey warmth while taking messages quickly or when putting callers on hold.
 
 IV. Communication Styles
 
 Sensitivity to body posture, hand gesture, facial expressions and understanding that people differ from each other will help determine which communication style works best to calm down a hot-tempered visitor. Applying diplomacy and tact while efficiently addressing the area of concern generally settles an agitated person. This is also the best way to prevent an uncomfortable social scene.
 
 V. Communicating Delays and Cancellations
 
 In this module, participants will learn how to communicate appointment delays or cancellations in a thoughtful and considerate manner.
 
 VI. Professional Development: Planning for Tomorrow
 
 The final module involves the creation of individual development plans that are actionable. The participants will list down goals that when achieved, will benefit themselves and their respective organizations.


SEMINAR FEE: Php 3,000.00 per person (inclusive of snacks, lunch, drinks, seminar kit, handouts, certificate of attendance)
DISCOUNT: 10% Discount if FULL AMOUNT is paid at least five (5) days before the event.
RESERVATION: Phone reservation is required. Please call telephone 496-6949, 727-5628, or 727-8860. GLOBE: 0915-205-0133 SMART: 0908-342-3162
SCHEDULE CONFIRMATION: Schedule may change without prior notice. Please call to confirm seminar schedule.

Business Seminars For 2012 By BusinessCoach, Inc

HUMAN RESOURCE AND CORPORATE SKILLS TRAINING

Labor Laws for Entrepreneurs and Managers – May 12 (P 3,000)

Basic Leadership Training – February 27 (P 3,000)

Project Management Fundamentals – February 13 (P 3,000)

Basic Supervisory Skills Training – February 18 (P 3,000)

Personality Development – March 19 (P 3,000)

How to Implement 5S in the Workplace – February 20 (P 3,000)

Human Resource Management Training – February 20 (P 3,000)

Competency-Based Salary Structure Design – February 22 (P 3,000)

How to Compute Salaries, Wages and Benefits – February 25 (P 3,000)

Training the Trainers – February 21 (P 3,000) 

Records and Filing Management – January 31 (P 3,000)

Competency-Based Development of HR Policies and Procedures – February 2 (P 3,000)

Time Management – February 4 (P 3,000)

Training Needs Analysis – February 9 (P 3,000)

Conducting Interviews, Recruitment, and Selection Process – February 11 (P 3,000)

Effective Employee Discipline - March 3 (P 3,000)

Training Evaluation: Measuring the Impact of Training - March 10 (P 3,000)

Advanced Supervisory Skills Training – March 31 (P 3,000)

Performance Management System – May 5 (P 3,000)

Effective Office Administration - February 27 (P 3,000)

Training for Receptionists – February 29 (P 3,000)

 
SALES AND MARKETING

Internet Marketing Seminar – February 6 (P 3,000)

Customer Service Training – February 20 (P 3,000)

Competitive Selling Techniques – February 6 (P 3,000)

 
COMMUNICATION AND PUBLIC RELATIONS

How to Make a Company Newsletter – February 16 (P 3,000)

Telephone Skills Training – February 7 (P 3,000)

Business Writing (Writing Memos, Emails, Agenda, Meeting Minutes) – February 8 (P 3,000)

 
LOGISTICS

Effective Warehouse and Inventory Management – February 10 (P 3,000)

Supply Chain Management – March 15-16 (P 6,000)

Purchasing Management – February 3 (P 3,000)

Production and Operations Management Fundamentals – February 8 (P 3,000)

Total Quality Management (TQM) Best Practices – February 17 (P 3,000)

 
ACCOUNTING AND TAXATION

Business Taxation Made Easy – February 14-15 (P 6,000)

Internal Control and Audit – March 17 (P 3,000)

Bookkeeping and Basic Accounting – February 22-23 (P 6,000)

 
BUSINESS PROCESS

How to Plan and Start a Business – March 27 (P 3,000)

Current Good Manufacturing Practices (cGMP) – March 23 (P 3,000)

How to Export Products – March 21 (P 3,000)

Effective Collection Management and Strategies – February 7 (P 3,000) 

How to Import: Procedures and Documentations – February 8-9 (P 6,000)

Food Safety: A Basic Training on HACCP – February 24 (P 3,000)

 
ENGINEERING AND CONSTRUCTION

Contract Administration for Infrastructure Projects – January 30 (P 3,000)

Construction Claims Management – January 31 (P 3,000)

 
EVENTS AND PARTY NEEDS BUSINESS

Balloons and Party Needs Business – February 14 (P 3,000)

Wedding and Debut Planning and Coordination – February 15 (P 3,000)

Events Management Training – February 1 (P 3,000)

 
HOBBIES FOR BUSINESS

How to Make Elegant Beaded Jewelry – March 12 (P 3,000)

Photography Workshop (for Business and Hobby) – February 1 (P 3,000)

Gift Wrapping, Gift Basket, and Ribbon Making – February 13 (P 3,000)

 
FOOD BUSINESS

Starting a Coffee Shop Business with Barista Training – February 13 (P 3,000)

How to Plan and Operate a Restaurant – February 18 (P 3,000)

How to be a Canteen Concessionaire – February 25 (P 3,000)

Starting a Meat Shop Business – February 3 (P 3,000)

Starting a Catering Business – February 4 (P 3,000)

 
MONEY BUSINESS

How to Invest in Stock Market – February 16 (P 3,000)

How to Start a Money Changer Business – February 17 (P 3,000)

Starting a Money Changer, Pawnshop and Remittance Center – February 17-18 (P 6,000)

Starting a Pawnshop Business – February 18 (P 3,000)

How to Start a Micro-Lending Business – February 21 (P 3,000)

 
REAL ESTATE BUSINESS

Starting a Property Rental Business – February 16 (P 3,000)

Apartment and Commercial Stall Rental Business – February 16 (P 3,000)

Real Estate Marketing Seminar – March 22 (P 3,000)

Building and Property Management – February 25 (P 3,000)

How to Buy and Sell Real Estate Properties – February 9 (P 3,000)

Real Estate Property Appraisal Seminar – February 23 (P 3,000)

 
OTHER HIGH POTENTIAL BUSINESSES

Starting a School and Office Supplies Store – February 10 (P 3,000)

Starting a Travel and Tour Business – February 11 (P 3,000)

How to Start a Janitorial Services Business – February 11 (P 3,000)

How to Start a Pet Shop Business – March 19 (P 3,000)

Starting a Drugstore Business – February 23 (P 3,000)

How to Start and Manage a Preschool or Day Care Center – February 24 (P 3,000)

Starting a Corporate Giveaways or Souvenir Items Business – February 21 (P 3,000)

Starting a Water Refilling Station – February 2 (P 3,000)

How to Start and Operate a Laundry Business – February 3 (P 3,000)

How to Start and Manage a Manpower Agency – February 4 (P 3,000)

Starting a Silkscreen Printing Business – February 6 (P 3,000)

How to Start and Operate a Printing Press – February 7 (P 3,000)

Call 727-5628/727-8860/496-6949 or email businesscoachphil@gmail.com for more details. Visit our website at www.businesscoachphil.com.