SEMINAR TITLE: Customer Service Training
DATE: February 20, 2012
TIME: 9:00 am – 4:00 pm
VENUE: Suite 201 Richbelt Tower, 17 Annapolis St., Greenhills, San Juan City, Metro Manila
 
This seminar is packed with activities that will create a lasting impact on the participants. Customer service skills will be readily absorbed with the lively interaction filled presentation.
 
OBJECTIVES:
 
• To understand the nature of Customer Service and its vital role in a company
• To identify the most common customers’ expectations and ways to exceed them
• To learn guiding principles that transform customer satisfaction to CUSTOMER DELIGHT
 
KEY TOPICS:
 
• Customer service defined
• Importance of customer care
• Types of customers and their expectations
• Meet and greet techniques
• Handling customer complaints professionally
• Customer delight and loyalty
• Workshop
 
SEMINAR FEE: Php 3,000.00 per person (inclusive of snacks, lunch, drinks, seminar kit, handouts, certificate of attendance)
DISCOUNT: 10% Discount if FULL AMOUNT is paid at least five (5) days before the event.
RESERVATION: Phone reservation is required. Please call telephone 727-5628, 727-8860 or 496-6949.
SCHEDULE: Schedule may change without prior notice. Please call to confirm seminar schedule.

Business Seminars For 2012 By BusinessCoach, Inc

HUMAN RESOURCE AND CORPORATE SKILLS TRAINING

Labor Laws for Entrepreneurs and Managers – May 12 (P 3,000)

Basic Leadership Training – February 27 (P 3,000)

Project Management Fundamentals – February 13 (P 3,000)

Basic Supervisory Skills Training – February 18 (P 3,000)

Personality Development – March 19 (P 3,000)

How to Implement 5S in the Workplace – February 20 (P 3,000)

Human Resource Management Training – February 20 (P 3,000)

Competency-Based Salary Structure Design – February 22 (P 3,000)

How to Compute Salaries, Wages and Benefits – February 25 (P 3,000)

Training the Trainers – February 21 (P 3,000) 

Records and Filing Management – January 31 (P 3,000)

Competency-Based Development of HR Policies and Procedures – February 2 (P 3,000)

Time Management – February 4 (P 3,000)

Training Needs Analysis – February 9 (P 3,000)

Conducting Interviews, Recruitment, and Selection Process – February 11 (P 3,000)

Effective Employee Discipline - March 3 (P 3,000)

Training Evaluation: Measuring the Impact of Training - March 10 (P 3,000)

Advanced Supervisory Skills Training – March 31 (P 3,000)

Performance Management System – May 5 (P 3,000)

Effective Office Administration - February 27 (P 3,000)

Training for Receptionists – February 29 (P 3,000)

 
SALES AND MARKETING

Internet Marketing Seminar – February 6 (P 3,000)

Customer Service Training – February 20 (P 3,000)

Competitive Selling Techniques – February 6 (P 3,000)

 
COMMUNICATION AND PUBLIC RELATIONS

How to Make a Company Newsletter – February 16 (P 3,000)

Telephone Skills Training – February 7 (P 3,000)

Business Writing (Writing Memos, Emails, Agenda, Meeting Minutes) – February 8 (P 3,000)

 
LOGISTICS

Effective Warehouse and Inventory Management – February 10 (P 3,000)

Supply Chain Management – March 15-16 (P 6,000)

Purchasing Management – February 3 (P 3,000)

Production and Operations Management Fundamentals – February 8 (P 3,000)

Total Quality Management (TQM) Best Practices – February 17 (P 3,000)

 
ACCOUNTING AND TAXATION

Business Taxation Made Easy – February 14-15 (P 6,000)

Internal Control and Audit – March 17 (P 3,000)

Bookkeeping and Basic Accounting – February 22-23 (P 6,000)

 
BUSINESS PROCESS

How to Plan and Start a Business – March 27 (P 3,000)

Current Good Manufacturing Practices (cGMP) – March 23 (P 3,000)

How to Export Products – March 21 (P 3,000)

Effective Collection Management and Strategies – February 7 (P 3,000) 

How to Import: Procedures and Documentations – February 8-9 (P 6,000)

Food Safety: A Basic Training on HACCP – February 24 (P 3,000)

 
ENGINEERING AND CONSTRUCTION

Contract Administration for Infrastructure Projects – January 30 (P 3,000)

Construction Claims Management – January 31 (P 3,000)

 
EVENTS AND PARTY NEEDS BUSINESS

Balloons and Party Needs Business – February 14 (P 3,000)

Wedding and Debut Planning and Coordination – February 15 (P 3,000)

Events Management Training – February 1 (P 3,000)

 
HOBBIES FOR BUSINESS

How to Make Elegant Beaded Jewelry – March 12 (P 3,000)

Photography Workshop (for Business and Hobby) – February 1 (P 3,000)

Gift Wrapping, Gift Basket, and Ribbon Making – February 13 (P 3,000)

 
FOOD BUSINESS

Starting a Coffee Shop Business with Barista Training – February 13 (P 3,000)

How to Plan and Operate a Restaurant – February 18 (P 3,000)

How to be a Canteen Concessionaire – February 25 (P 3,000)

Starting a Meat Shop Business – February 3 (P 3,000)

Starting a Catering Business – February 4 (P 3,000)

 
MONEY BUSINESS

How to Invest in Stock Market – February 16 (P 3,000)

How to Start a Money Changer Business – February 17 (P 3,000)

Starting a Money Changer, Pawnshop and Remittance Center – February 17-18 (P 6,000)

Starting a Pawnshop Business – February 18 (P 3,000)

How to Start a Micro-Lending Business – February 21 (P 3,000)

 
REAL ESTATE BUSINESS

Starting a Property Rental Business – February 16 (P 3,000)

Apartment and Commercial Stall Rental Business – February 16 (P 3,000)

Real Estate Marketing Seminar – March 22 (P 3,000)

Building and Property Management – February 25 (P 3,000)

How to Buy and Sell Real Estate Properties – February 9 (P 3,000)

Real Estate Property Appraisal Seminar – February 23 (P 3,000)

 
OTHER HIGH POTENTIAL BUSINESSES

Starting a School and Office Supplies Store – February 10 (P 3,000)

Starting a Travel and Tour Business – February 11 (P 3,000)

How to Start a Janitorial Services Business – February 11 (P 3,000)

How to Start a Pet Shop Business – March 19 (P 3,000)

Starting a Drugstore Business – February 23 (P 3,000)

How to Start and Manage a Preschool or Day Care Center – February 24 (P 3,000)

Starting a Corporate Giveaways or Souvenir Items Business – February 21 (P 3,000)

Starting a Water Refilling Station – February 2 (P 3,000)

How to Start and Operate a Laundry Business – February 3 (P 3,000)

How to Start and Manage a Manpower Agency – February 4 (P 3,000)

Starting a Silkscreen Printing Business – February 6 (P 3,000)

How to Start and Operate a Printing Press – February 7 (P 3,000)

Call 727-5628/727-8860/496-6949 or email businesscoachphil@gmail.com for more details. Visit our website at www.businesscoachphil.com.