Effective Collection Management And Strategies

SEMINAR TITLE: Effective Collection Management and Strategies
DATE: March 6, 2012
TIME: 9:00 am - 4:00 pm
VENUE: Unit 201 Richbelt Tower, 17 Annapolis St., Greenhills, San Juan City, Metro Manila
 
ORGANIZER: BUSINESS COACH, INC.
 
Overview
 
The success or failure of a collection transaction can be determined in as little as 5 minutes. If a collector knows the right strategy in approaching a client, a successful collection is accomplished in a few minutes. However, if a collector has not been taught the proper skills, hours and even days can be wasted in a futile attempt to collect.
 
 Collecting without having the adequate negotiation skills simply results in loss: loss of income, loss of time and loss of opportunity. Even an understanding of negotiations but without the appropriate collection skills would have the same result. Collection specialists, armed with proper training and developed skills, will lead to high recovery rates and greater profit margins every company desires.
 
 The seminar contains very relevant and practical scenarios on collection and negotiation and is designed to challenge the creativity and resourcefulness of collection specialists. It can be used to train new collectors and at the same time serve as a refresher course for the more experienced workers. This program is highly recommended for any company or individual involved in the collection of bad debts.
 
Objectives
 •To learn the most efficient means of successful transacting
 •To get a comprehensive background on collections and the basics of recovery management
 •To enhance the company’s recovery policies
 •To develop employee skills in negotiating and probing
 
Who Should Participate
 • Companies involved in the collection industry, small & medium-scale business owners, individuals or groups concerned with debt-collection
 
Key Topics
 •Overview of debt collection
 • Collection goal : Recovery Management = Excellent Customer Service
 •The “who” and “how” of collections
 •Profiling a collection specialist
 •Do’s and dont’s of collections
 •Planning and preparation
 •Collection style and personality over the phone
 •The sound of your voice
 •How to make effective calls
 •Handling different types of customers
 •Probing
 •Enhancing negotiation skills
 •Effective account handling
 •Strategies in regrouping
 •Overcoming objections
 •Productivity assessment – evaluating performance
 •Team or individual exercises to develop strengths, address weaknesses and practice learnt techniques

 
SEMINAR FEE: Php 3,000.00 per person (inclusive of snacks, lunch, drinks, handouts, seminar kit, certificate of attendance)
DISCOUNT: 10% Discount if FULL AMOUNT is paid at least five (5) days before the event.
RESERVATION: Phone reservation is required. Please call telephone 727-5628, 727-8860, or 496-6949.
SCHEDULE: Schedule may change without prior notice. Please call to confirm seminar schedule.
 

Business Seminars for 2012 by BusinessCoach, Inc

HUMAN RESOURCE AND CORPORATE SKILLS TRAINING
Labor Laws for Entrepreneurs and Managers – May 12 (P 3,000)
Basic Leadership Training – February 27 (P 3,000)
Project Management Fundamentals – March 12 (P 3,000)
Basic Supervisory Skills Training – February 18 (P 3,000)
Personality Development – March 19 (P 3,000)
How to Implement 5S in the Workplace – February 20 (P 3,000)
Human Resource Management Training – February 20 (P 3,000)
Competency-Based Salary Structure Design – February 22 (P 3,000)
How to Compute Salaries, Wages and Benefits – February 25 (P 3,000)
Training the Trainers – February 21 (P 3,000)
Records and Filing Management – February 28 (P 3,000)
Competency-Based Development of HR Policies and Procedures – February 2 (P 3,000)
Time Management – February 4 (P 3,000)
Training Needs Analysis – February 9 (P 3,000)
Conducting Interviews, Recruitment, and Selection Process – April 14 (P 3,000)
Effective Employee Discipline - March 3 (P 3,000)
Training Evaluation: Measuring the Impact of Training - March 10 (P 3,000)
Advanced Supervisory Skills Training – March 31 (P 3,000)
Performance Management System – May 5 (P 3,000)
Office Administration – February 27 (P 3,000)
Training for Receptionist - February 29 (P 3,000)

 SALES AND MARKETING
Internet Marketing Seminar – March 5 (P 3,000)
Customer Service Training – February 20 (P 3,000)
Competitive Selling Techniques – March 5 (P 3,000)

COMMUNICATION AND PUBLIC RELATIONS
How to Make a Company Newsletter – February 16 (P 3,000)
Telephone Skills Training – April 3 (P 3,000)
Business Writing (Writing Memos, Emails, Agenda, Meeting Minutes) – March 7 (P 3,000)

LOGISTICS
Effective Warehouse and Inventory Management – March 9 (P 3,000)
Supply Chain Management – March 15-16 (P 6,000)
Purchasing Management – March 2 (P 3,000)
Production and Operations Management Fundamentals – March 7(P 3,000)
Total Quality Management (TQM) Best Practices – February 17 (P 3,000)

ACCOUNTING AND TAXATION
Business Taxation Made Easy – march 13-14 (P 6,000)
Internal Control and Audit – March 17 (P 3,000)
Bookkeeping and Basic Accounting – February 22-23 (P 6,000)

BUSINESS PROCESS
How to Plan and Start a Business – March 27 (P 3,000)
Current Good Manufacturing Practices (cGMP) – March 23 (P 3,000)
How to Export Products – March 21 (P 3,000)
Effective Collection Management and Strategies – March 6 (P 3,000)
How to Import: Procedures and Documentations – March 7-8 (P 6,000)
Food Safety: A Basic Training on HACCP – February 24 (P 3,000)

ENGINEERING AND CONSTRUCTION
Contract Administration for Infrastructure Projects – February 27 (P 3,000)
Construction Claims Management – February 28 (P 3,000)

EVENTS AND PARTY NEEDS BUSINESS
Balloons and Party Needs Business – March 13 (P 3,000)
Wedding and Debut Planning and Coordination – February 15 (P 3,000)
Events Management Training – March 21 (P 3,000)

HOBBIES FOR BUSINESS
How to Make Elegant Beaded Jewelry – March 12 (P 3,000)
Photography Workshop (for Business and Hobby) – March 29 (P 3,000)
Gift Wrapping, Gift Basket, and Ribbon Making – February 13 (P 3,000)

FOOD BUSINESS
Starting a Coffee Shop Business with Barista Training – March 21 (P 3,000)
How to Plan and Operate a Restaurant – February 18 (P 3,000)
How to be a Canteen Concessionaire – February 25 (P 3,000)
Starting a Meat Shop Business – March 2 (P 3,000)
Starting a Catering Business – March 3 (P 3,000)

Starting a Food cart Business – March 6 (P 3,000)

MONEY BUSINESS
How to Invest in Stock Market – February 16 (P 3,000)
How to Start a Money Changer Business – February 17 (P 3,000)
Starting a Money Changer, Pawnshop and Remittance Center – February 17-18 (P 6,000)
Starting a Pawnshop Business – February 18 (P 3,000)
How to Start a Micro-Lending Business – February 21 (P 3,000)

REAL ESTATE BUSINESS
Starting a Property Rental Business – February 16 (P 3,000)
Apartment and Commercial Stall Rental Business – February 16 (P 3,000)
Real Estate Marketing Seminar – March 22 (P 3,000)
Building and Property Management – February 25 (P 3,000)
How to Buy and Sell Real Estate Properties – March 8 (P 3,000)
Real Estate Property Appraisal Seminar – February 23 (P 3,000)

OTHER HIGH POTENTIAL BUSINESSES
Starting a School and Office Supplies Store – March 9 (P 3,000)
Starting a Travel and Tour Business – March 10 (P 3,000)
How to Start a Janitorial Services Business – March 10 (P 3,000)
How to Start a Pet Shop Business – March 19 (P 3,000)
Starting a Drugstore Business – February 23 (P 3,000)
How to Start and Manage a Preschool or Day Care Center – February 24 (P 3,000)
Starting a Corporate Giveaways or Souvenir Items Business – February 21 (P 3,000)
Starting a Water Refilling Station – March 1 (P 3,000)
How to Start and Operate a Laundry Business – March 2 (P 3,000)
How to Start and Manage a Manpower Agency – March 8 (P 3,000)
Starting a Silkscreen Printing Business – March 5 (P 3,000)
How to Start and Operate a Printing Press – March 22(P 3,000)


Call 727-5628/727-8860/496-6949 or email businesscoachphil@gmail.comfor more details. Visit our website at www.businesscoachphil.com.