BALANCED SCORECARD FUNDAMENTALS

Balanced Scorecard Outline

Brief Background

The Balanced Scorecard, the management system developed by Drs. Robert S. Kaplan and David Norton, recognizes the shortcoming of executive management’s emphasis on short-term financial results.   It resolves this problem and improves organizational performance by shifting attention from financial measures to managing non-financial measures related to customer, internal processes, and learning and growth. 

Throughout the world, increasing numbers of organizations recognize that the most powerful framework for articulating, communicating, implementing, monitoring, and modifying strategy is the Balanced Scorecard.  Remarkably popular in North America and Europe, it is quickly growing in importance in Asia.

The Balanced Scorecard Fundamentals seminar workshop will provide you a step-by-step guide in designing a Balanced Scorecard for your organization and how to successfully implement it.

Learning Objectives

1.       Translate company strategy to operational terms with the use of strategic map.

2.       Learn how to use the Balanced Scorecard to align organization to the strategy.

 Course Outline

1.       Definition of Balanced Scorecard and benefits of scorecard usage

2.        Scorecard fundamentals

3.       Creating  an enterprise- level strategy map

4.       Building  an enterprise- level  Balanced Scorecard

5.       Discussion of action-oriented questions to ensure that the scorecard is successfully implemented in the organization