National Customer Service Week: Customer Service Summit

How much does your company invest in keeping and attracting new customers.

 

Invest wisely! Let your customer service representatives, technical and support service assistants, field service representatives, account managers, credit and billing specialists know their over-all contribution to the company's bottom-line.

 

Providing customer service excellence is what will keep your customers coming back.

 

Service companies must increase their competitive differentiation, service quality, and productivity to survive the competition

 

The Summit Overview:

 

It’s about time we hit the heart beyond the mind. Here are three great ways to do that!

 

Customers may be everything but everything begins within! As a popular saying goes: You can’t give what you don’t have—leads you to firstly, recondition yourself with a mindset that will let you service customers rightfully and compassionately.

 

Secondly, carefully design a more doable game plan that won’t just do business with your customers. Aim to create a strategy that will purposely grow customer relationships on the process.

 

And lastly, get into the circle of servicing winners! Take part in this two-day summit that lets you interact with the most promising practitioners (from various industries) in customer servicing and relations of the times! Let their stories inspire you and their secrets rewire you toward service excellence possibilities.

 

Discover answers to significant and timely servicing-related questions such as: How do award-winning Asian companies survive and thrive in their journey to customer service excellence? What were their failures and how were they able to transcend from all of these? What were the actions taken to delight the customer and in turn, reinforce loyalty from both ends? How about the concept: customer centricity? How can this be created, encouraged and sustained? And by the way, details on the first two tips in this article will be further discussed in the summit.

 

Truly, great changes may not happen overnight. But as you look forward to a deep and lasting impact on the bottom line of why you need to do more today—will lead you to passionately service to acquire business success in the future.

 

The Customer Service Summit Highlights:

  
Strategic Customer Service Excellence
 
How to Deliver Exceptional Customer Service

 

Services Marketing: Creating Customer Value, Satisfaction and Loyalty

 

8 Secrets of Customer-Focused Leadership

 

Complaints Handling and Customer Service Role: 
 

Problem-Solving, Difficult People, and Volatile Situations 
  
25 Ways to Keep Customers for Life

 

Customer Relations Management: Beyond Service - A Business   Strategy

 

Customer Service Sales Training

 
 

Who Should Attend?

 

Customer service representatives, sales professionals, sales and customer service supervisors and managers, marketing professionals and managers, front line workers — anyone and everyone who comes into contact with customers!
 
 
Why sign up your team in this Customer Service Summit?
 

Topics are significantly lined up in the pursuit of service excellence.
Participating resource speakers are regarded successful practitioners in the related field for more than 18 years.
Adequate time for business networking is highly encouraged

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Reserve your seats NOW and SAVE P2,000
(prior to October 1, 2010)!

 

Learning Investment for the 2-Day Convention:

Super Saver Rate : P 5,988 + VAT (Pay on or before October 1, 2010)

Early Bird Rate : P 6,988 + VAT (Pay on or before October 11, 2010)

Regular Rate : P 7,988 + VAT (Starting October 12, 2010)

 

LEARNING INVESTMENT INCLUDES:  A "Fun-filled" Learning Experience, complete with Learning Manuals/Hand-outs, Certificates, Freebies and FREE Parking!! plus... Breakfast, Sumptuous Buffet Lunch & Snacks.

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MAKE YOUR RESERVATION NOW! CALL US AT

 

ARIVA! Seminar & Convention Organizers
895-8058 / 895-9527 / 890-9651
Call/Text: 0917-3257870

Email: SuccessSeminars@Ariva.com.ph

 R E G I S T E R   O N L I N E:   www.Ariva.com.ph